Holiday Inn Express & Suites Cartersville by IHG

Great location! Rooms were not quite as clean as expected. Somewhat dusty. Shower floor needed scrubbing. Breakfast was well above average. Thank you!

Check-in was fast and the receptionist working at night on 10/3 was really friendly. Hotel is newer and in a convenient location to the highway. Upon entering the room, I did notice a bit of a musty smell, but it seemed to lessen once I cooled the room off. Also, the bathroom sink in Room 411 was very very slow to drain and would have overflowed after a minute or so of continuously running water if you didn’t notice. I raised the stopper up and down a few times to try and clear it, which did help some, but probably needs maintenance. Bed was comfortable and room was spacious. Breakfast the next morning was good and had fresh food rotated in. Overall, a good experience and I’d stay again if I was ever in the area.

Tucked out of the way but very impressed with cleanliness. Front desk was very nice, breakfast was more than fruit and yogurt. Nice stay. Would go again.

I have stayed at hundreds of IHG hotels throughout the country due to previous travel job. I always stayed with IHG and am a loyal customer. We stayed at this location a year ago. All was fine except someone was smoking pot close to us and we could smell it. Front office girl wouldn’t do anything about it. Also in the middle of the night someone set off the fire alarm. After asking the manager did call me. Apologized about the alarm but hadn’t been told about my other issue. Said he wanted this to not adversely reflect on them. I said it wouldn’t and would stay again. Well… we stayed again. The front desk gentleman didn’t even smile and was not welcoming. Didn’t acknowledge my IHG status. Room was fine but was not based on my room requirements. I ask for a high floor and far away from the elevator. Didn’t get either. Also there was no chair in the room. Instead there was a like half of a twin bed against the wall. It stared against a blank wall. You had to turn your head to watch tv and talk to anyone in the room. Got a sore neck. Had breakfast at the buffet. Again the designer for IHG fell short. You would think butter would be by the toast. No it was on the other side of the counter. There were three choices of juice-orange, apple and cranberry. Get rid of one and add ice tea. Also why couldn’t they have hot chocolate packets by the coffee. We stayed during that terrible cold front and since I don’t drink coffee there was nothing hot to drink. I didn’t check out thru my phone but went to the front desk since I wanted a receipt. I received one but no smile and how was your stay. Come on guys-you can do better.

The hotel was very clean and had a decent amount of options for breakfast. Would definitely stay here again.

Undergoing a complete renovation! The new rooms are great! My husband stayed there for work for a week, very nice!

Easy access to the HWY. Hotel was very busy but we heard no noise all night. Easy, friendly checkin. Our homes away from home!

My wife and I stopped here for the night traveling to Savannah & Tybee Island GA. I will be honest this was about the 3rd place that we attempted to stay but every place was full due to the Hurricane. Florida people that had evacuated were staying all over We lucked out and there were two rooms left so we booked a king suite Immediately walking in the door it was obvious how clean this place was. Our room was perfect and everywhere in the hotel it was so clean and the staff were all very friendly. My wife even commented that she felt this was the cleanest hotel down to the smallest detail We would most certainly stay in this location again!